The people who design it, build it and come back to service it

Behind the names above is the group that actually does the work: the fabricators who weld car frames, the installation crews who align guide rails to the millimetre in a half-finished shaft, and the service engineers who spend their week driving between buildings with a toolbox and a boot full of spare parts.

They are our employees, not subcontractors hired for a job and gone by the next one. They are trained on our own equipment, they carry our own commissioning checklists, and when a call comes in at three in the morning it is one of them who answers it. That continuity is the whole argument for using us, and it is not something that can be bought in by the contract.